Product Problems

Mobile Device issues

• Viewing PDFs on my iPad
• Viewing PDFs on my Nook Color
• Viewing PDFs on my Android Tablet
• Viewing PDFs on my Kindle Fire

Download Link Not Working

• Problems saving a PDF file
• Download Link not Working
• What happens if my download is interrupted?
• What do I do if my file downloads at 0kb?
• I am getting a warning from the web browser when trying to download.
• File Not Available message instead of download link

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Downloaded product will not open

• PDF will not open or gives Adobe Error
• ZIP files
• PDF does not display properly

Printed Products

• Printed books with Errors or Damage
• Printed Product not arrived
• What is different about your printed books?
• Why is the shipping cost higher than I expected?
• What is the difference between printed books that come from original electronic format vs. scanned image books?
• What do I do if my printed product was not delivered?

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How to access my purchases

• What do I do if I accidentally delete or lose my PDF?
• How to access my orders

Individual Format FAQs

• OPS Container Format (.epub)
• Microsoft Reader (.lit)
• FictionBook (.fb2)
• eReader (.pdb)
• Amazon Kindle (.azw)
• Adobe Reader (.pdf)

Unable to Print PDF

• Unable to print PDF file